Student Complaint Procedure
The Schreiner University Board of Trustees affirms the right of each student to seek relief from conditions which the student believes to be unfair, inequitable, discriminatory, or a hindrance to effective academic progress. The complaint policy applies to all current and prospective students but does not apply to situations concerning initiation or modification of Board policy and/or situations for which there is a separate internal appeal process (e.g., Judicial Board process for conduct code violations).
For complaints regarding an academic issue, please contact the Provost and Vice President for Academic Affairs:
For complaints regarding a student life an admission issue, or all other student complaints please contact the Dean of Students:
A complaint is an allegation by a student or a prospective student that there has been a violation, misinterpretation, misapplication, discriminatory application or unreasonable application of a University policy, procedure, rule or regulation. Student grievances shall contain a written statement of the complaint and a statement of what the student considers a sufficient remedy of the complaint.
It is the policy of Schreiner University that students be assured the right to file legitimate complaints and to follow established formal procedures without censure or reprisal.
A complaint must be brought to the hearing officer (i.e. dean or vice president) within ten (10) working days of the action. The hearing officer will provide a written decision to the student within 30 days.
Students may appeal a dean’s or director’s decision to the respective vice president within ten (10) days of the action. The vice president will make a determination on an appeal within 30 days and will provide written notification to both the student and the dean. The vice president’s decision will be final and binding on all parties.
If a complaint is not satisfactorily resolved internally, the student may then file a complaint with the appropriate state agency and accrediting agency. Students receiving face-to-face instruction at Schreiner University contact the Texas Higher Education Coordinating Board and/or the University’s accrediting agency, the Southern Association of Colleges and Schools, Commission on Colleges.
THECB Texas Higher Education Coordinating Board
Office of General Counsel
P. O. Box 12788
Austin, TX 78711-2788
Student Complaint Process
Southern Association of Colleges and Schools
1866 Southern Lane, Decatur
Student Complaint Process
Students receiving distance learning out-of-state may contact the appropriate state agency in their state of residence and/or the University’s accrediting agency, the Southern Association of Colleges and Schools, Commission on Colleges.