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Performs complex supervisory work involving the assignment and direct supervision of custodial employees in maintaining the sanitation and cleanliness of university buildings, offices, classrooms, fitness centers, laboratories, furnishings and equipment as well as building entrances and exterior walkways. Work involves supervising custodial staff, scheduling and assigning work, developing work procedures and performance standards. The Custodial Supervisor is also responsible for the training of new employees in proper custodial procedures for the use of manually operated tools, electrically-powered machines, cleaning compounds, solvents and chemicals. In cooperation with the department’s Warehouse Manager, requisitions supplies and equipment. Works under minimal supervision with extensive latitude for the use of initiative and independent judgment.


  • Supervises the activities of Custodians, and temporary employees or student workers directly by using both verbal and written instructions.
  • Develops an effective team of custodial personnel by instructing all employees in the proper methods and use of materials and equipment for safe and efficient work performance, evaluating individual performances to meet established standards, providing require performance evaluations on custodial personnel and making recommendations regarding the retention of new employees.
  • Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
  • Assists in hiring qualified employees by participating in the interview process and making recommendations regarding the employment of applicants.
  • Enforces University rules and policies regarding employee conduct by advising custodial personnel of the University’s rules and policies on employee conduct, issuing verbal warnings and written reprimands for violations, and recommending progressive disciplinary action to the immediate supervisor as appropriate.
  • Ensures that custodial personnel have the equipment and supplies necessary to perform custodial services by issuing supplies as needed, completing request form(s) for replacement items, and storing the supplies and equipment in secure storage facilities.
  • Evaluates new custodial supplies and equipment by conducting testing of such items and recommending the appropriateness of their use.
  • Advises the Director of Campus Operations on the condition of University buildings and facilities by conducting regular inspections of those areas and reporting the results of the inspections with particular emphasis on needed repairs.
  • Ensures that administrative records and reports regarding custodial personnel are accurate and current by reviewing employee time cards or monthly time sheets and monitoring employee absences.
  • Performs and/or supervises the performance of custodial functions such as sweeping, mopping, dusting, spray waxing, floor stripping and related duties, rest room and carpet maintenance functions.
  • Provides continuity of custodial services under emergency conditions or unique circumstances by performing custodial duties directly related to the emergency conditions or as the situation dictates.
  • Assists with ensuring that specified contract services are provided by the summer cleaning contractor by inspecting the work performed and advising the Director of Campus Operations when shortcomings or other deficiencies are noted.
  • Requisition and orders supplies and equipment.
  • Conducts weekly safety presentations as well as reviews safety and infection control programs to include maintaining and posting MSDS sheets on all custodial chemicals.
  • Assists with the University’s recycling program, ensuring recyclable materials are properly separated from garbage and placed in the appropriate recycling containers.
  • Maintains tools and equipment.
  • Must be able to perform on call duties.


  • Maintains the highest level of confidence concerning all matters in the Facilities Services Office. Does not discuss in any manner any information obtained through work in the office.


  • Assist with special event set ups and teardowns. Restores areas to their normal configuration.
  • Assigns custodial staff to evening and weekend special events and programs.
  • Performs related work as assigned.


  • Requires the ability to inspect the cleanliness of facilities and areas that may only be accessible by climbing ladders or stairs, bending, reaching on top of partitions, cabinets, bookcases and ledges, moving furniture, supplies, or equipment. Must be able to move throughout assigned areas, as work is performed indoors and out-of-doors. Requires the ability to lift and carry custodial supplies and equipment weighing up to 75 pounds on a frequent basis and up to 100 pounds on an occasional basis. Requires a full range of physical motion in order to operate manual and electrically-powered cleaning equipment and machines.
  • Employees in this job classification (job title) are designated as essential employees and must report to work as scheduled when University offices are closed due to severe weather.
  • See attached job activities sheets for additional requirements.


  • At least four years of experience in custodial services, two of which must have been supervisory, which includes knowledge of cleaning procedures, equipment and supplies, is required. Four years of custodial supervisory experience is preferred.
  • Graduation from a standard senior high school or equivalent. Some University education is preferred. Experience and education may be substituted for one another.
  • Plans and coordinates special projects.
  • Knowledge of cleaning techniques and procedures.
  • Knowledge of inventory control principles and methods.
  • Knowledge of safety and infection control regulations and procedures.
  • Skill in the use of custodial materials and chemicals.
  • Skill in the operation and maintenance of custodial equipment.
  • Ability to plan, assigns, and/or supervises the work of others.
  • Ability to plan, organize and coordinate work projects.
  • Ability to develop policies and procedures
  • Ability to inspect work areas.
  • Ability to prepare operating budgets.
  • Strong verbal and interpersonal skills needed.
  • Ability to perform on call duties.


  • Skill in the use of tools and equipment.


  • The scope of the position requires responding to custodial emergencies or other unforeseen situations around-the-clock and may also require exposure to and use of chemical compounds for cleaning which may be hazardous and/or cause injury if specific instructions regarding their mixture, application and use are not properly followed.
  • Lifting incorrectly.
  • Lifting extractor unit.
  • Acid based cleaners (eyes and skin).
  • Electrical cord damage, i.e. frayed or bad insulation.
  • Condition of equipment.
  • Climbing 6 ft. Ladder to clean lights and windows.
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